CUSTOMER RELATIONSHIP MANAGEMENT

Customer Relationship Management (CRM) is a business strategy that leverages specific technology, business processes, and a customer-focused culture and management philosophy to attract and retain profitable customers. CRM includes the strategies, business processes and technology solutions that enable successful marketing, sales and customer service. At Xenatus, we provide our clients services and solutions to enable Electronic Customer Relationship Management (eCRM) via a customer-focused business strategy and software solutions, designed to optimize profitability, streamline business processes and create long term customer satisfaction.

Our Electronic Customer Relationship Management services utilize technologies including:

• Microsoft Dynamics CRM
• Zoho
• Salesforce
• SugarCRM
• CRM.com

eCRM solutions key features and modules include:

• Marketing Automation (Campaigns,Web Forms, Email Marketing)
• Sales Force Automation (Leads, Accounts, Contacts, Opportunities, Sales Quotes, Forecasts)
• Customer Support (Cases, Solutions)
• Inventory Management (Products, Price Books, Sales Orders, Invoices, Vendors, Purchase Orders)
• Data Analytics (Reports, Dashboards)
• System Administration (Product Customization, System Administration, Data Administration, Workflow Rules, Managing Subscriptions, Payments and Billing)

Benefits:

• Creation of New Market Channels
• Increased Customer Satisfaction
• Increased revenue
• Gauge Performance & Guide Strategy
• Increased Customer SLA Satisfaction
• Enable Standardization

Xenatus Approach to eCRM client implementations: